In today’s competitive business environment, crafting and implementing an IT Service Management (ITSM) strategy to cost-effectively support the delivery of an ever-expanding portfolio of IT services is certainly a challenge to IT professionals.
The foundation of an effective ITSM framework is the fusion of people with technology into a discipline that is supported by processes derived from industry best practices. Knowledge is power and timing is critical. At EMSI, our consulting experts help you design, build, manage, and evolve an IT service operation with a suite of offerings wrapped around the ITIL methodology and the Frontrange Solutions suite of ITSM products. Read More...
Sales, Marketing and Customer Relationship Management (CRM)
The success of your business ultimately rests on your relationships with prospects and customers. Give your team the essential tools and support they need to build and nurture quality business relationships by introducing the powerful Goldmine suite of sales, marketing and relationship management automation software.
This comprehensive software solution family offers a modular, fully integrated architecture, allowing you to choose the modules that best fit your needs. This common platform reduces the complexity of your IT infrastructure, lowers costs and ensures that your company has the agility it needs to remain competitive. With it, you can streamline the sales cycle, boost team collaboration and refine your efforts to make the most of your sales and marketing investments.
Approaching 2,000,000 clients worldwide, Goldmine is quickly becoming one of the most widely used Customer Relationship Management (CRM) applications on the planet and at EMSI, our energized and experienced team offers application planning, implementation, technical support and training services all mapped to the Goldmine suite. We presently support a host of Goldmine installations of various sizes and complexities all across the continent. Read More...
Server-Based Computing - Citrix Implementation and Support Services
Ambitious to reduce application deployment and support costs, enhance security and increase staff productivity, a rapidly growing number of organizations are looking to Server Based Computing (SBC) software solutions to deploy applications, facilitate remote office and mobile client connectivity, as well as maximize utilization of their server infrastructure. With SBC, applications are deployed and supported from central server infrastructure with just the screen, keyboard and mouse information exchanged with the client. No applications actually reside or execute at the desktop level as SBC delivers instant access to the applications and data at the central point hence optimizing application reach, speed and security while significantly reducing operating costs. The Citrix suite of access and management products is the leading, most comprehensive SBC platform available today and has become widely adopted by IT decision makers as the most efficient, flexible and cost-effective system for application delivery and administration. At EMSI, our well-experienced team of Citrix certified engineers and sales consultants offer a comprehensive suite of deployment planning, implementation and support services to help you successfully deploy and manage your Citrix application set. Read More...
Microsoft SQL Server and Oracle Database Support Solutions
Data management is keystone to both the majority of enterprise application software deployments and the directives of IT support professionals. Consequently, competencies with leading DBMS products, particularly Microsoft SQL Server and Oracle Database technologies, are pivotal. As a Microsoft and Oracle partner our practiced competencies with both Microsoft SQL Server and Oracle database products reach far and wide. Our design, configuration, development and support service offerings ensure appropriate performance and dependability vis-à-vis effective strategies and expertise for infrastructure sizing and benchmarking, application management, report creation and generation, access and augmentation.
Technology Hardware and Software Fulfillment Services
At EMSI we sell and support the infrastructure products of the leading industry manufacturers including Hewlett Packard, Lenovo, Toshiba, 3Com, APC, Cisco, WatchGuard, Panasonic, Computer Associates, Symantec, Network Associates as well as many others. With a focus on prompty presented quotations and automated order tracking, EMSI provides product solutions to many profiled and leading Canadian companies.